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Terms and conditions


ELECTRONIC COMMUNICATIONS

BOOKING TERMS, CONDITIONS & PAYMENTS
YOUTH GROUPS
NUMBER OF GUESTS
TENTS AND CAMP TRAILERS
NEWLY BUILT VILLAS
NOISE
SWIMMING POOLS
HOUSE ORDER
SUPPLIERS’ CONDITIONS
CREDIT CARD PAYMENTS & FEES
ENTERING THE TRANSFER OF PERSONAL DATA
CURRENCY FLUCTUATIONS
CANCELLATION OF ARRANGEMENTS
PASSPORT AND VISA REQUIREMENTS
DAMAGE/SECURITY DEPOSITS
FORCE MAJEURE EVENTS
TRAVEL INSURANCE
MEDICAL CONDITIONS, PREGNANCY AND TRAVEL
LIMITS ON RESPONSIBILITY


Bookistria is a locally based travel agency owned by the company Book Istria j.d.o.o.(LTD), (hereinafter BOOK ISTRIA).

Use of the services of BOOK ISTRIA and our Web sites is subject to acceptance of these Terms and Conditions (“Terms and Conditions”).
By accessing, using or obtaining any content, products, or services through our offices or through our Web sites, you, the purchaser and/or traveler (“Customer”, “client” and “passenger” and/or “you/your”) agree to be bound by these terms. These terms restrict your rights and remedies and provide protection to BOOK ISTRIA.
These also include warranty disclaimers and liability exclusions. By using this Web site, you acknowledge and agree (a) this is a fair balance because this Web site is accessi ble by you conveniently and at no charge to access the Web site; and (b) IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, INCLUDING WARRANTY DISCLAIMERS AND LIABILITY EXCLUSIONS, PLEASE DO NOT USE THIS WEB SITE OR BOOK ISTRIA SE RVICES. No alterations to these terms and conditions may be made by any BOOK ISTRIA employee, authorized representative or agent, unless in writing by an authorized officer of BOOK ISTRIA. We may modify our terms and conditions without notice at any time wh ere such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.

You a gree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contrac t, tort, strict liability, or otherwise, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation. In the event of non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Serv ice Provider and not toward BOOK ISTRIA, or its representatives.

ELECTRONIC COMMUNICATIONS
When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

BOOKING TERMS, CONDITIONS & PAYMENTS
BOOK ISTRIA, will make every effort to work with you on adjusti ng your itinerary, so please don’t hesitate to discuss any aspect of your booking with us. We will be at your disposal 24/7.
After we have agreed upon the selected accommodation and you express your desire to book with us, BOOK ISTRIA will send you an i nvoice for 30% deposit, unless otherwise specified. A deposit is due within 3 working days from the time of booking confirmation. Deposit is non refundable at any condition.
The balance of your payment is due at arrival unless agreed otherwise.
After we receive the deposit, we will issue you a confirmation of receipt of payment for your package.The rental contract is considered concluded at the moment when BOOK ISTRIA receives the paid advance amount.

For the reservations which were made 30 days or more before the beginning of the rental period, the following conditions shall apply:
Advance payment of 30 % of the total agreed accommodation price is due for payment IMMEDIATELY if the payment method over a credit card or paypal is selected. If the payment over bank transfers is selected, the paid advance payment has to be received by Book Istria j.d.o.o. (LTD) within 3 (three) days.
The rest of 70 % of the total agreed accommodation price is due for payment no later than 30 (thirty) days before the beginning of the rental period if the payment is made by credit cards, bank transfer or paypal. If the payment in cash is selected (in the accommodation in which that possibility is permitted which is men tioned on the web page of Bookistria the rest of 70% is due for payment immediately after the guest`s arrival, and the guest is obliged to pay the rest immediately directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the accommodation point.

2. Reservations which were made 30 days and less before the beginning of the rental period
The total rental amount is due IMMEDIATELY for payment by credit cards, bank transfers and paypal.
In case that the guest selects the payment of a part of the agreed accommodation price in cash (in accommodation point in which that possibility is permitted, which is marked on the web page Bookistria the advance payment in the amount of 30% from the total agreed accommodation price is due IMMEDIATELY for payment, and the rest of 70% is due for payment immediately after the guest`s ar rival, and the guest is obliged to pay immediately the rest directly to the owner. There is no possibility to pay electronically (cards/pay pal) in the accommodation point. The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, registration of stay and residential tax and the value added tax are included in the accommodation rental price. We accept payment via Paypal and wire transfer.
If paying by wire transfer, you are responsible for all bank fees to transfer and wire the money to us. BOOK ISTRIA, needs to receive the full amount for your package or service.

YOUTH GROUPS
In case that the guests are younger than 25 years, they are obliged to inform Bookistria immedia tely at the reservation about the exact number of guests and their age. In this case a payment of an additional deposit might be necessary for the insurance against the property damage or a conclusion of an additional insurance policy.
Bookistria and t he owner retain the right to reject the groups of guests younger than 25 years in case that Bookistria has not been informed about their arrival, and in that case the guests are not entitled to a return of the paid accommodation price.

NUMBER OF GUESTS
At any time the number of persons accommodated in the villa and its belonging premises cannot be higher than the one mentioned in the confirmation. This number of persons includes also children regardless of their age. The children up to one year of age are excluded if their arrival is announced. At wish of the guest the number of persons can be increased until the maximum capacity no later than 3 (three) days before arrival. The requested change of the guest number must be submitted in writing by an email directly to Bookistria.
After the lease beginning the guest is obliged to announce previously all visitors thatcome to visit him/her. The total number of persons thatare in the villa or at the property around the villa including the guests and visitors cannot be higher than the maximum number of guests permitted without a special permission of the owner.
If more persons than the maximum permitted number stays in the villa or on the possession around the villa without the permission of the owner, the owner and/or Bookistria retain the right to terminate the lease agreement which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner or Bookistria.

TENTS AND CAMP TRAILERS
It is forbidden tobuild tents or bring camp trailers or similar. The owner or Bookistria are authorised to demand that the above mentioned is removed without delay. If the guest does not fulfill the mentioned requests without delay, the owner and/or Bookistria are authorised to terminate the rental agreement which comes into force immediately, without a notice period, and the guest is obliged to leave the villa permanently together with all the persons which stay there within 2 (two) hours, and he is not entitled to demand a return of the paid accommodation price from the owner or Bookistria.

NEWLY BUILT VILLAS
At the reservation of the newly built villas the guest must be aware that it might happen that there was not enough time for the grass, plants, flowers or other horticulture to grow in the garden.

NOISE
There is a possibility that in the villa area the guests suddenly hear noise which comes from construction site, traffic or similar. Neither the owner,nor Bookistria can be considered responsible for the mentioned noise. In case that the guests disturb public order by noise and banter and do not calm down after the warning, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or Bookistria are authorised to terminate the rental contract which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price form the owner or Bookistria.

SWIMMING POOLS
The guest is obliged to obey the instructions of any kind which refer to the usage of swimming pools and which are given by the owner or Bookistria due to his/her own safety. The guest is responsible for using a swimming pool in any sense. The children must not be present at the swimming pool area without the supervision of adults. The guest uses the swimming pool at his/ her own responsibility. If the accommodation is reserved out of the summer season itmight happen that the swimming pool is out of use. You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it atyour own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest`s arrival. It is forbidden to stand on the whirlpool lids. The lids are used for isolation, they are not designed and adjusted to bear weight of a person and can be easily broken. In case that the lid is broken, the guest is obliged to compensate damage directly to the owner.

HOUSE ORDER
Each villa has its house order which is put on a visible place and available to the guest.
Guests are obliged to obey the house order rules. If the guests do not obey the house order rules, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or Bookistria are entitled to terminate the rental contract,which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner or Bookistria.

SUPPLIERS’ CONDITIONS
Many of our third party suppliers have their own terms and booking conditions and you will be bound by these as they apply to your contract with us as far as the supplier is concerned. Our supplier’s conditions will also apply to your contract with us, and in the event of any conflict between the supplier’s conditions and our conditions, the supplier’s conditions will prevail, unless any term in the supplier’s conditions is deemed to be invalid or unenforceable, in which case our conditions will prevail.

CREDIT CARD PAYMENTS & FEES
Our quotes are in different currencies while all payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in foreign currencies into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our proposals or web site. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
BOOK ISTRIA, will advise clients of fee and allow clients to decide whether to use a credit card or not.

ENTERING THE TRANSFER OF PERSONAL DATA
Entering the transfer of personal data and credit card number is protected by the highest security standards in accordance with the requirements of credit card and credit card brands and PCI DSS standards. Authorization and payment of credit card works using the paypal system for authorization and payment card in real time. You do not have to be a paypal member to pay through their system.

CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.

CANCELLATION OF ARRANGEMENTS
All cancellations must be in writing to BOOK ISTRIA.
In case of cancellations, following cancellation conditions will be applied:
- Deposit of 30% is non refundable at any condition.
- For cancelation 31 days and more before check in date, 70% of total price is refunded if you already payed the full price.
- For cancelations 30 days or less before checkin date there is no refund.
Information and pricing are subject to change without notice. In the event of a pricing error, or any comission, BOOK ISTRIA reserves the right to adjust the pricing or make any other corrections. Every attempt has been made to include all taxes.

PASSPORT AND VISA REQUIREMENTS
Valid Passport is required for entry into Croatia and surrounding countries.
Please have your passports with you on excursions crossing into surrounding countries/border crossings.
Prior to confirming your travel arrangements, you should check your Passport and establish that it will remain current for the entire period of your travel. Certain countries require that your Passport remains valid for a period of up to six months after the date upon which you are scheduled to leave such country. If your Passport expires less than six months after the date, you are scheduled to leave such country you may be denied entry to that country. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa
Accommodation

DAMAGE/SECURITY DEPOSITS
Villa and apartment complexes may sometimes require you to prepay a security deposit for the sole purpose of insuring the owner against any breakages, accidental damage or such caused by your negligence, losses, extra cleaning or outstanding accounts which you may have incurred during your stay. If damage exceeds the maximum applicable amount, you will be responsible for the full cost. The amount will be confirmed to you at time of booking and refunded post your holiday once the villa management agency has inspected the villa on the day of your departure. The inspection where possible will be conducted before you vacate the property so that reimbursement can be approved immediately or any remedial action mutually agreed. However, if this is not practical due to early/late departures the inspection will be conducted on the day of departure and reimbursement made no later than 1 week after departure. If you discover any problems or breakages on arrival, please report them immediately to avoid any misunderstanding once your rental period has ended.

FORCE MAJEURE EVENTS
BOOK ISTRIA, its agents, representatives, service providers and suppliers are not liable for any damage and/or delay due to "Force Majeure Events" including, but not limited to, acts of God, governments actions, war, hostilities, political unrest, riots, civil strife, industrial disputes, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, sickness, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, ferryboat schedule changes, breakdown of machinery, water shortages or any other occurrences and changes beyond our control. In case of a Force Majeure Event, Book Istria j.d.o.o. (LTD) may, at its sole discretion, but shall not be obligated, to offer substitute services that, in Book Istria j.d.o.o. (LTD)'s sole judgment, reasonably replace the originally scheduled service Book Istria j.d.o.o. (LTD) shall not be responsible for any additional expense, omissions, delays, rerouting or acts of any governmental authority. In the event of a Force Majeure Event, no refund will be provided.

TRAVEL INSURANCE
We strongly recommend purchasing comprehensive travel insurance from your country once villa has been booked. Health, accident and emergency evacuation insurance are also strongly recommended. BOOK ISTRIA will not accept responsibility for any person who fails to be properly insured for their journey. Travel insurance can further protect you in the event of cancellation due to unforeseen occurrences.
The purchase of travel insurance is not required in order to purchase any other product or service offered by BOOK ISTRIA. Employees of BOOK ISTRIA are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage.
BOOK ISTRIA highly recommends travel insurance.

MEDICAL CONDITIONS, PREGNANCY AND TRAVEL
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand BOOK ISTRIA or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

LIMITS ON RESPONSIBILITY
Book Istria j.d.o.o. (LTD )acts solely as agents for the client with respect to all transportation, hotel, villa and other tour arrangement suppliers. Book Istria j.d.o.o. (LTD), nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom Book Istria j.d.o.o.. (LTD), its agents or affiliates have no direct control.
In addition and without limitation, BOOK ISTRIA is not responsible or liable for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
All bookings agreed to be made by BOOK ISTRIA with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.
Neither BOOK ISTRIA nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your vacation. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequ ence and any cancellation or amendment fees.



BOOK ISTRIA
Tourist agency & services
Book Istria j.d.o.o.
Burle 129
52203 Medulin, Croatia
Phone: +385.91.792.3200
In case you miss any information or just want to give us feedback, please feel free to This email address is being protected from spambots. You need JavaScript enabled to view it..

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